Feedback Techniques

Feedback in interpersonal communication is the process of sharing observations about someone's behaviour, communication, or impact in ways that serve their development and strengthen the relationship. Done well, it is one of the most generous acts available in any relationship — professional or personal. Done poorly, it is one of the most reliable ways to create defensiveness, distance, and resentment.

This subtopic covers feedback techniques from both sides of the exchange: how to deliver observations that are specific, timely, and framed in terms of behaviour and impact rather than character and judgment, how to calibrate the degree of directness to the relationship and context, how to give positive feedback that is specific and meaningful rather than vague and hollow, and how to receive feedback — including feedback that stings — with openness and genuine curiosity rather than immediate defensiveness. You will find practical frameworks for structuring feedback conversations, language guidance for the most challenging feedback situations, and strategies for creating relationships and team cultures in which honest feedback flows naturally rather than being an occasional formal event.

Feedback techniques are one of the most practical and highest-leverage interpersonal communication investments available. These articles give you the tools to use them consistently.