Email Etiquette

Email remains one of the most common and most mishandled forms of workplace communication. A poorly written message can create confusion, damage relationships, or undermine your professional reputation — while a well-crafted one builds credibility and gets results.

This subtopic covers the essential conventions of professional email: how to write clear subject lines, structure your message for quick reading, strike the right tone for different audiences, and know when email is — and is not — the right channel. You will also find guidance on tricky situations like cc etiquette, replying to difficult messages, and managing high email volume without dropping the ball.

Whether you are an early-career professional learning the unwritten rules or a seasoned communicator looking to sharpen your habits, this section helps you send emails that inform, persuade, and reflect well on you.