Digital Etiquette

Digital communication has created new norms, new misunderstandings, and new opportunities for professional impression management. The informal nature of many digital channels can create a false sense that normal professional standards do not apply — leading to messages that are too casual, too blunt, ambiguous in tone, or poorly timed. At the same time, overly formal digital communication can feel cold and performative in contexts where warmth and directness are appropriate.

This subtopic covers the etiquette of professional digital communication across a range of channels: how to strike the right tone in email, instant messaging, and social media; how to manage response expectations and avoid the communication anxiety created by silence; how to present yourself professionally on video calls; and how to handle sensitive conversations across digital channels without creating the misunderstandings that text-based communication invites. You will also find guidance on context-switching — adjusting your register appropriately as you move between platforms.

Digital etiquette is increasingly central to professional reputation. These articles help you navigate every channel with clarity, courtesy, and communication skill.