Communication News
Expert commentary on the communication events shaping business, politics, culture, and technology.
4 min audio Hull City Owner's Public Spat: A Communication Failure
Hull City owner Acun Ilicali and the head of Polish club Pogoń Szczecin have traded increasingly sharp public statements over a sporting director both clubs apparently want. What started as a personnel dispute has become a full-blown reputational skirmish, playing out in front of fans, press, and potential future partners. Neither side appears to have a plan for how this ends.
4 min audio Why Scientists Fail at Communication (And How to Fix It)
Scientists make world-changing discoveries regularly. Cures advance. Nutrition science sharpens. AI ethics evolve. And yet a troubling gap persists: millions of people either tune out or outright reject findings that could extend or save their lives. Dr. Brian Southwell, a researcher focused on science communication, is putting a spotlight on why this gap exists and what communicators can do to close it.
4 min audio What Amagi's CPO Gets Right About AI Leadership
Amagi's Chief People Officer Prasad Menon sat down with People Matters to share his perspective on artificial intelligence in the workplace. His central argument: the technology itself is secondary. What determines whether AI helps or harms an organization is the quality of the leadership surrounding it. Menon framed AI not as a tool that replaces human judgment, but as something that reflects it back.
4 min audio Why Boards Now Require Communication Rehearsal
Corporate boards are now treating communication rehearsal as a formal risk management tool, not a soft-skills afterthought. Companies are building structured practice sessions into their preparation for earnings calls, crisis announcements, mergers, and regulatory hearings. The shift reflects a growing recognition that how leadership speaks during high-stakes moments can move markets, destroy reputations, or save companies just as surely as any financial decision.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio AI Customer Service Is Tanking Insurance Reviews
Trustpilot analyzed customer reviews across the insurance industry and found a striking divide. Reviews that mentioned AI interactions averaged just 2.47 stars. Reviews with no AI mention averaged 4.35 stars. The steepest damage came from one specific failure: companies that gave customers no clear route to a human agent lost nearly two full stars in satisfaction scores.
4 min audio Manager Threatens Firing Over Unspoken Rule: Who's Wrong?
A worker showed up for his scheduled shift at the correct start time and was immediately threatened with termination by a new manager who insisted he should have arrived thirty minutes earlier. No prior conversation about this expectation had taken place. The employee followed the schedule he was given. The manager held him accountable to a rule that existed only in her head.
4 min audio What Awards Nights Get Wrong About Communication
The DEAR 2026 Gala, hosted by a Toastmasters chapter, brought together professionals to honor standout leaders and communicators. The event recognized individuals for excellence in public speaking, mentorship, and leadership development. It was, at its core, a celebration of people who took communication seriously enough to practice it, compete in it, and teach it to others.
4 min audio Gen Z Workers and Bosses: A Communication Fix
A Gen Z intern published a frustrated account describing a trap many young workers recognize: stay quiet and get labeled disengaged, speak up and get accused of arrogance. The piece captures a broader tension playing out in workplaces across Singapore and beyond, where older managers and younger employees are operating from completely different assumptions about what "good" professional behavior looks like. Neither side is talking to the other. Both sides are talking about the other.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio How PLDT and Dito Made Rivals Sound Like Partners
Three Philippine telecommunications companies, PLDT, Smart, and Dito, signed an agreement to share physical infrastructure including cell towers, in-building systems, and undersea cable capacity. No money changes hands. The deal lets each company use the others' existing assets instead of building duplicate facilities. Separately, Dito also announced a partnership with Singapore-based insurtech firm Stere Asia Pacific to bring digital insurance products to its 17 million subscribers.
4 min audio Gap CEO Shows How to Lead With Vision and Win
Gap's CEO recently made a public case for the brand's comeback by linking cultural relevance to specific business targets. Rather than offering vague optimism about the brand's future, the CEO paired talk of cultural momentum with hard numbers and defined goals. It was a deliberate choice to anchor a narrative about identity and feeling to something measurable and real.
4 min audio Ogilvy Believability Index: The Real Communication Lesson
Ogilvy released its first APAC Believability Index, a study it calls "The Power of Proof," surveying over 7,000 people across Asia-Pacific markets in partnership with YouGov. The research examines how consumers decide what and who to trust in a crowded, confusing information landscape. It is the first time Ogilvy has published this kind of regional credibility benchmark.
4 min audio Why Boards Are Mandating Communication Rehearsal
Corporate boards are no longer treating communication as a soft skill left to the communications department. A growing number of governance bodies are now requiring executives to rehearse their messaging before major corporate events, from earnings calls to merger announcements to crisis responses. This shift positions communication preparation not as polish, but as a formal risk management discipline sitting alongside legal and financial controls.
AI Trust Rises While Media Grows Skeptical: Why It Matters
What Celebrity Scandals Teach You About Apologies
Africa's AI Voice: A Communication Strategy Breakdown
Can a Robot Teach You to Handle Angry People?
Why Public Health Experts Are Losing the Trust War
One Bad Quarter Can Erase a Year of Reputation Work
AI Is Breaking Workplace Communication. Here's the Fix.
