Communication News
Expert commentary on the communication events shaping business, politics, culture, and technology.
Fired Without Feedback: A Communication Failure
A software engineer at an Indian IT company was let go six months into the job. The company cited poor performance, but the engineer had never received formal feedback, a review, or a warning. They also raised questions about how performance was measured and why input from the client team was left out entirely. The story spread on Reddit, where others recognized the same pattern.
MEC's Communication Failure: What Went Wrong
Malawi's Electoral Commission (MEC) is facing a credibility crisis after weeks of contradictory public messaging. The situation escalated when fiscal police visited the Commission's offices, adding a layer of institutional scrutiny to an already fragile public image. For an electoral body whose entire authority rests on public trust, the timing and optics could not be worse.
What That Brutal Time-Tracking Policy Really Communicated
A manager rolled out a new weekly reporting system requiring employees to account for every hour of their 40-hour work week. The policy excluded meetings from counting as "real" work, forcing staff to justify time already consumed by company-mandated obligations. Workers took to Reddit to express frustration, calling this system worse than daily timesheets.
Poor Executive Communication Is Now a Governance Risk
Corporate boards are waking up to something communication professionals have known for years: how a CEO talks matters as much as what they decide. Governance experts and investors are now flagging executive communication failures not as PR problems but as structural business risks. Companies where leaders speak poorly, vaguely, or evasively are being scrutinized the same way companies with weak financial controls are.
Swindon CEO's Crisis Response: What Went Wrong
Swindon Town FC ran into a wall of fan distrust when TrustSTFC published a survey showing supporters had lost confidence in the club's leadership. CEO Anthony Hall responded publicly, saying the club was working hard to improve. The response landed with roughly the same force as a wet paper towel. Fans asked for accountability. Hall offered effort.
Nigerian Police Commissioners Trained as Negotiators
Nigeria's Institute of Conflict Management and Negotiation Analysts recently certified a group of state police commissioners as professional conflict managers and negotiators. The credentials followed a two-day training program focused specifically on strategic communication and media relations, held at the Nigerian Police School of Public Relations in Abuja. These are senior officers who now carry formal recognition in the art of de-escalation and negotiation.
Rank Doesn't Make Leaders: A Communication Expert Responds
The Bahamas Ministry of National Security recently gathered senior officials from its agencies to deliver a pointed message: holding a title does not make you a leader. The ministry pushed its top personnel to develop emotional intelligence, invest in mentoring others, and learn to lead through genuine influence rather than positional power. The backdrop was a fast-changing technological landscape that is making old command-and-control habits obsolete.
Why Listening Alone Won't Keep Your Best Employees
OCBC Malaysia's Head of HR, Loo Keat Choon, recently shared a striking observation from his years in the field: employees are staying at jobs not because of brand prestige or compensation packages, but because their direct managers made them feel genuinely heard during hard moments. His insight points to a specific gap between passive listening and the kind of active, responsive communication that actually builds loyalty.
Why Daily Talk Beats Engagement Programmes
At PlayFACTO by Funworks, head of people Karren Batara made a quiet but significant bet: stop relying on formal engagement programmes to build culture and start focusing on how people actually talk to each other day to day. The result was stronger teams, deeper trust, and measurably better collaboration. No flashy initiative required. Just better human interaction, repeated consistently.
Why AI Chatbots Fail in Finance (It's Not the AI)
Nearly seven in ten financial institutions have shut down an AI chatbot after deployment, according to new research from Sinch, which surveyed more than 500 financial services companies. The failures span everything from routine payment confirmations to high-stakes fraud alerts. What the data makes clear is this: the technology rarely caused the collapse. The organizations did. ---
What Les Brown's Summit Teaches About Finding Your Voice
Les Brown, one of the most recognized names in motivational speaking, is launching a two-part event series called the Hungry for Greatness Summit. It starts with a virtual experience on August 9, 2026, and builds toward a live gathering in Atlanta on October 10 and 11, 2026. The stated focus is helping people find their voice and lead through human connection at a time when AI is reshaping how we work and communicate. ---
How Gap's CEO Sold Vision and Numbers at Once
Gap's CEO recently made a strategic public move by tying the brand's cultural comeback narrative directly to specific business recovery targets. Rather than speaking in the vague language of "brand love" and "relevance," the CEO connected emotional positioning to measurable outcomes. This is a notable departure from the usual corporate soft-speak that plagues retail turnaround stories.
