Communication News
Expert commentary on the communication events shaping business, politics, culture, and technology.
4 min audio Poor Executive Communication Is Now a Governance Risk
Corporate boards are waking up to something communication professionals have known for years: how a CEO talks matters as much as what they decide. Governance experts and investors are now flagging executive communication failures not as PR problems but as structural business risks. Companies where leaders speak poorly, vaguely, or evasively are being scrutinized the same way companies with weak financial controls are.
4 min audio Swindon CEO's Crisis Response: What Went Wrong
Swindon Town FC ran into a wall of fan distrust when TrustSTFC published a survey showing supporters had lost confidence in the club's leadership. CEO Anthony Hall responded publicly, saying the club was working hard to improve. The response landed with roughly the same force as a wet paper towel. Fans asked for accountability. Hall offered effort.
4 min audio Nigerian Police Commissioners Trained as Negotiators
Nigeria's Institute of Conflict Management and Negotiation Analysts recently certified a group of state police commissioners as professional conflict managers and negotiators. The credentials followed a two-day training program focused specifically on strategic communication and media relations, held at the Nigerian Police School of Public Relations in Abuja. These are senior officers who now carry formal recognition in the art of de-escalation and negotiation.
4 min audio Rank Doesn't Make Leaders: A Communication Expert Responds
The Bahamas Ministry of National Security recently gathered senior officials from its agencies to deliver a pointed message: holding a title does not make you a leader. The ministry pushed its top personnel to develop emotional intelligence, invest in mentoring others, and learn to lead through genuine influence rather than positional power. The backdrop was a fast-changing technological landscape that is making old command-and-control habits obsolete.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
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for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio Why Daily Talk Beats Engagement Programmes
At PlayFACTO by Funworks, head of people Karren Batara made a quiet but significant bet: stop relying on formal engagement programmes to build culture and start focusing on how people actually talk to each other day to day. The result was stronger teams, deeper trust, and measurably better collaboration. No flashy initiative required. Just better human interaction, repeated consistently.
4 min audio Why Listening Alone Won't Keep Your Best Employees
OCBC Malaysia's Head of HR, Loo Keat Choon, recently shared a striking observation from his years in the field: employees are staying at jobs not because of brand prestige or compensation packages, but because their direct managers made them feel genuinely heard during hard moments. His insight points to a specific gap between passive listening and the kind of active, responsive communication that actually builds loyalty.
4 min audio Why AI Chatbots Fail in Finance (It's Not the AI)
Nearly seven in ten financial institutions have shut down an AI chatbot after deployment, according to new research from Sinch, which surveyed more than 500 financial services companies. The failures span everything from routine payment confirmations to high-stakes fraud alerts. What the data makes clear is this: the technology rarely caused the collapse. The organizations did. ---
4 min audio How Gap's CEO Sold Vision and Numbers at Once
Gap's CEO recently made a strategic public move by tying the brand's cultural comeback narrative directly to specific business recovery targets. Rather than speaking in the vague language of "brand love" and "relevance," the CEO connected emotional positioning to measurable outcomes. This is a notable departure from the usual corporate soft-speak that plagues retail turnaround stories.
Never Be Lost for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
Never Be Lost
for Words Again
Get word‑for‑word scripts for the conversations that shape your life, from job interviews and negotiations to difficult talks with family and partners, so you always know exactly what to say and how to say it.
4 min audio What Les Brown's Summit Teaches About Finding Your Voice
Les Brown, one of the most recognized names in motivational speaking, is launching a two-part event series called the Hungry for Greatness Summit. It starts with a virtual experience on August 9, 2026, and builds toward a live gathering in Atlanta on October 10 and 11, 2026. The stated focus is helping people find their voice and lead through human connection at a time when AI is reshaping how we work and communicate. ---
4 min audio Why AI Rollouts Fail: It's a Leadership Problem
Organizational psychologist Dr. Celina Peerman is making a case that stops leaders cold: AI adoption fails not because the tools are flawed, but because the people leading the rollout are not prepared to handle human resistance and uncertainty. She frames AI not as a technology challenge but as a test of leadership. Her argument centers on people readiness, not product readiness. ---
4 min audio When a Promotion Becomes a Nightmare: Speak Up Fast
A recently promoted employee turned to Reddit after their rapid rise triggered a cascade of problems: no real training, hostility from coworkers, and a role that felt impossible to execute. The post reflected a person trying to stay rational while everything around them resisted. The phrase "I am not reacting emotionally" said more about the situation than any complaint could.
4 min audio Talent Crisis Communication: What Brands Get Wrong
When a brand spokesperson, influencer, or hired talent goes sideways, the company behind them faces a communication problem that can spiral fast. Ad Age recently examined how brands should approach the full arc of a talent crisis: from screening talent before signing to rebuilding trust after the damage is done. The piece reveals that most brands are still reactive, not prepared, and that gap is where reputations get destroyed.
AI Trust Rises While Media Grows Skeptical: Why It Matters
What Celebrity Scandals Teach You About Apologies
Africa's AI Voice: A Communication Strategy Breakdown
Can a Robot Teach You to Handle Angry People?
Why Public Health Experts Are Losing the Trust War
One Bad Quarter Can Erase a Year of Reputation Work
AI Is Breaking Workplace Communication. Here's the Fix.
